This article has been published by the Analytics India Magazine. You can read it at http://analyticsindiamag.com/lessons-from-the-outliers/ .
Thursday, January 30, 2014
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I have learnt that the best way to do CRM is TO JUST BE IT. The path to CRM Zen cannot be far away. This blog has slowly morphed into ways of doing CRM and hence the change in tag to CRMZEN.
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About Me
- Feroz Dsilva
- Feroz has been helping clients implement ERP and CRM processes over the last 10 years. His experience spans software as well as process consulting. In the recent past, Feroz has been involved in customer analytics. He will be glad to help you achieve high CRM ratings.